It sounds silly at first, comparing your new hires to seventh graders, but think about it: Don’t you feel better when you know what’s expected of you? That’s what makes good onboarding, and good onboarding matters. Do the cool kids raise their hands in class, or should you wait to answer the teacher’s questions? How will you make Taking a new role in an unfamiliar work environment is a lot like being the new kid at school - they tell you where your locker is and which classes you’re taking, but what you really want to know is how you’re supposed to act and what the social norms are. If you need to view messages from Viber only, use the custom filters by only showing conversations with the segment viber in attached to it.Wondering how to welcome a new employee to the team? Start by putting yourself in their shoes. You can also leave reminders for tasks that may take more time. Utilize the Crisp chat bot plugin combined with the Helpdesk to provide 24/7 support, even when your team is offline.Ĭollaborate with your team by leaving private notes and mentions in the conversation, only visible to the operators. Use shortcut replies to answer you customers faster and limit typos for common messages, as well as include customer data in your messages. Now that your Viber bot is connected to Crisp, you can take advantage of other Crisp features to improve you support quality. Take advantage of your Team Inbox features Search for "Viber" in the search bar at the top center of your screen and click on "Configure the plugin". Go to the plugins section in the left sidebar. To save your message, simply type your message and click outside of the input box.
By default this is turned off, but you can enable it and configure a custom welcome message. Once you have connected your Viber bot to Crisp, you have the option to configure a welcome message to display to your users. That's it! You've created your shared inbox for Viber! Your Viber bot should now be connected to Crisp. Once you have created your bot you will be given a Token which we will use in the next step. You will first need to create a bot in Viber, where an active Viber account is required. Make sure you are seen an admin in Crisp so you can do through the entire process. To enable this integration, you need to be using the Unlimited plan. Through this guide, you'll get everything you need to get your Viber bot connected to Crisp and benefit from all the amazing features available in Crisp. Crisp is integrated with Viber so you can reply to your Viber customers directly from Crisp! Build a shared inbox for Viber! Here's how to create a team inbox and set it upĬonnecting Crisp with Viber can be done with 2 simple steps.
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